Refund policy

Return Policy

We offer a 14-day return policy. You have 14 days after receiving your item to request a return.

Eligibility for Returns:
- Items must be in the same condition as received, unworn or unused, with tags, and in original packaging.
- Receipt or proof of purchase is required.

Return Process:
1. Contact us at info@theorientalshop.nl to start a return.
2. If accepted, we'll send you a return shipping label and instructions.
3. Items sent back without a return request will not be accepted.

For any return questions, contact us at info@theorientalshop.nl.

Damages and Issues:
Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect.

Exceptions / Non-Returnable Items:
- Perishable goods (food, flowers, plants)
- Custom products (special orders, personalized items)
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases

Note: Sale items and gift cards are non-returnable. Contact us if you have questions about your specific item.

Exchanges:
Return the item you have, and once accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded on your original payment method. Processing times may vary with your bank or credit card company.